Website Support
That Just Works

Fast, reliable website fixes, updates, and care — handled by experts, so you never have to worry about downtime again.

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WordPress Management & Support
Corporate & Agency Support Plans
SEO, Growth & Expansion Plans
Website Design & Development
IT, Web & General Support

Premium Care, Proven Process

Staging-first workflow • Safe rollbacks • Performance & security monitoring • Clear SLAs

Security
Performance
Staging-First
Priority Support

Ready to get started?

We stabilise your site, then keep improving it—no hourly buckets.

Choose a Plan Open a Ticket

Standard WordPress Support

Standard WordPress On-Demand Support & Maintenance

Support Tickets, Debugs & Code Fixes. Support Available Upon Request via Ticketing Platform.

$349

Monthly

Unlimited On-Demand WordPress Support Requests

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Support, Security, Automated Updates, Backups & Ongoing Maintenance

Monitoring, Security, Enhancements, Support and Maintenance.

$499

Monthly

Unlimited WordPress Support & Maintenance

Let’s Get Started!

WordPress Content Management, Support & Ongoing Maintenance

Posts, Pages, Plugins, Updates, Monitoring, Security, Enhancements, Support and Maintenance.

$699

Monthly

Unlimited WordPress Content Management, Support & Maintenance

Let’s Get Started!

Advanced WordPress Support, Done Right

Senior engineers, proactive care, and clear SLAs—built for complex WordPress & WooCommerce sites.

Security & Stability

Weekly updates on staging, safe rollbacks, uptime & malware monitoring.

SLAs That Matter

12-hour response for Advanced plans, 8-hour for WooCommerce, P1 24/7.

Senior Only

Your work is handled by senior WordPress & WooCommerce engineers.

Advanced WordPress & WooCommerce Support Plans

Advanced Custom WordPress Support & Maintenance

Support Tickets, Debugs & Code Fixes for Advanced WordPress Sites

Best for advanced custom wordpress websites like LMS, membership websites and websites with advanced custom functionality.

$699

Monthly

Unlimited WordPress Support & Maintenance

Let’s Get Started!

Advanced WordPress
Content Management

Posts, Pages, Products, Support and Maintenance

We will add and edit pages, posts, products, media and make any required customisations and improvements for a smooth running website.

$799

Monthly

Unlimited Content Management, Support & Maintenance

Let’s Get Started!

WooCommerce Content, Product Management & Support

Product Management, Support, Security, Updates & Backups

For e-commerce and WooCommerce Websites that require rapid response to bugs, maximum uptime and ongoing maintenance.

$899

Monthly

Unlimited WooCommerce WordPress Support & Maintenance

Let’s Get Started!

Not Sure Which Plan Fits?

Tell us your stack and priorities—we’ll recommend the fastest path to a stable, faster site.

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Standard WordPress Support & Management Plans

Single Website Support

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Advanced WordPress and WooCommerce Support

Advanced Custom WordPress Support

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Agency WordPress Support & Management Plans

Dedicated Support for Agencies

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Search Engine Optimization Plans

Ongoing WordPress SEO

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Website Design & Developmenet

Custom WordPress Website Development

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IT, Web and General Support Ticket

Single Support Tickets

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WordPres & Performance Optimization

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WordPress Hosting

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Why Teams Choose Us

Staging-First

Every change QA’d on staging with a rollback plan.

Performance

Core Web Vitals baseline and ongoing tune-ups.

Priority Support

Fast SLAs, escalation path, incident postmortems.

Clear Scope

Fair-use hours, overage at $295/hr.

What Customer Say About Us

We are regularly rated 5 stars by our customers

author
David Verneuille
CEO | Black Badger Software Solutions

I did an analysis of our successful actions of 2023 - the year we had the highest income to date and one of the single most successful actions was having you working on the site constantly. We were getting like 1-3 leads from the site every week!

review
author
Daniel Bracey
Director | Balancable

One of the main things we get from working with Web Presence Websites Support is piece of mind that our website is ALWAYS taken care of. Very happy with the service.

review

How It Works

A calm, proven process with unlimited support. We stabilise first, then keep improving every month.

Step 1

Onboarding Audit

Access & stack review, performance & security baseline, and plan setup.

Step 2

Stabilise & Secure

Backups, monitoring, staging-first updates, fixes & hardening with rollbacks ready.

Step 3

Iterate & Improve

Monthly improvements, reports, and a living roadmap—no hourly buckets, ever.

What we check first

  • Themes, plugins & versions (conflicts & risk)
  • Backups & recovery (offsite + snapshots)
  • Security posture & user roles
  • Performance baseline, caching & CDN

Safe updates, always

  • Updates land on staging first
  • Smoke-test key flows (forms, checkout)
  • Planned maintenance windows
  • Rollback plan on every release

Day 1–3: Access set, backups verified, monitoring live

Day 4–10: Staging parity, update batch 1, priority fixes

Day 11–20: Security hardening & performance wins

Day 21–30: Report, changelog & next-month roadmap

Ongoing: Unlimited support requests via tickets

Releases: Planned windows with rollback ready

Ready to get started?

We stabilise your site, then keep improving it—no hourly buckets, ever.

Choose a Plan Open a Ticket

Frequently Asked Questions

Clear scope, reliable SLAs, and senior engineering for complex WordPress & WooCommerce environments.

Advanced plans include ticketed support, bug fixes, weekly updates on staging, safe rollbacks, uptime & security monitoring, performance tuning, and senior guidance for architecture & plugins. WooCommerce plans add checkout/product support, order flow debugging, payment/shipping integrations, and release management for revenue-critical paths.
A minor change is a task we can complete in ≤ 30 minutes (copy edits, CSS tweaks, small template fixes). Larger tasks, custom features, or multi-step work (e.g., new templates, complex integrations) are quoted or handled as overage/project work.
  • Advanced WordPress Site Support: 12-hour response (business hours), P1 emergency option 24/7.
  • WooCommerce WordPress Support: 8-hour response, P1 24/7 for critical checkout issues.
  • Advanced Content Management: 12-hour response (business hours).
Resolution times depend on task complexity; we update you as we work.
We offer unlimited support — no hourly buckets and no rollovers. Submit requests whenever you need. Routine tasks and fixes are included; if something is a larger project or custom build, we’ll flag it upfront and provide a quote (or proceed at $295/hr with your approval). This keeps SLAs reliable without nickel-and-diming your team.
Checkout, cart, tax/shipping, payment gateways, order status issues, product data, transactional emails, and performance around product/category pages. We stage and regression-test updates that can affect conversion, then schedule production releases in a maintenance window.
Yes. Advanced plans include senior engineering for custom code. We audit custom plugins/themes, version them in Git, and run changes through staging with QA and rollback plans. If we inherit legacy code that is risky or unmaintainable, we’ll propose remediation paths.
Updates land on staging first with smoke tests (key templates, forms, checkout if applicable). We batch safe updates weekly, schedule risky ones in a maintenance window, and keep rollbacks ready. Critical security patches may be expedited.
We ensure daily offsite backups (files & DB), plus pre-update snapshots. Restores can be staged for verification before production. We’ll align with any host-level backups you already have and add redundancy if required.
Malware scanning, integrity checks, WAF/CDN alignment (where available), user/role hygiene, and plugin vetting. If an incident occurs, we triage, isolate, remediate, and provide a short postmortem. P1 incidents on WooCommerce plans include 24/7 response.
Yes—caching strategy, image optimisation, critical CSS, DB cleanup, and Core Web Vitals baselines. We’ll recommend infra changes (PHP version, OPcache, object cache, CDN) where it materially improves speed and stability.
Advanced Support includes technical SEO hygiene (sitemaps, indexing issues, basic schema). Ongoing keyword/content/link programs are available via our SEO plans and billed separately.
We’re platform-agnostic and work with your current host (cPanel, Plesk, Kinsta, WP Engine, Cloudways, etc.). We’ll advise on fit and can manage migrations as a scoped project if needed.
We use least-privilege accounts, store secrets in a secure vault, and rotate credentials on offboarding. Access can be restricted by IP and MFA where supported. We’re happy to work within your security policies.
We align with common controls (backup retention, access logs, update policies, incident handling). If you have specific frameworks (ISO 27001, SOC 2), we’ll map our processes and document change management for audits.
Changes ship from staging in scheduled maintenance windows (generally out-of-hours for WooCommerce). We document what changed, test live paths, and monitor logs/metrics post-release with a rollback ready.
Monthly recurring billing; cancel anytime with 7 days’ notice before renewal. Annual prepay is available at 10× monthly (2 months free). After-hours/emergency work may incur a 1.5× multiplier with prior approval.
We run an audit (themes/plugins, performance, security, backups), align environments (staging/live), set up monitoring, and prioritise a punch-list. You’ll meet your manager and get the support playbook and SLAs in writing.
Via the client portal (tickets), or your assigned email. Corporate plans can add a private Slack channel. For P1 incidents, use the emergency contact Open a ticket in our support system any time. Include a clear subject, what you were trying to do, the page/URL and steps to reproduce, plus screenshots (or a short screen recording) if you can. Pick a priority (Low/Normal/High/Urgent). We’ll acknowledge your ticket with a reference number, triage it, and keep you updated until it’s resolved—then we’ll summarise what changed and ask you to verify.

Let’s Get Started!

If there is any information you can't find on our web site or that we have not included here please submit a query

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